1. Introduction

Welcome to Viruksham Fashion.

These Terms & Conditions govern your use of the Viruksham Fashion website:

The website is operated by Viruksham Fashion, located at:

No. 762, RM Complex,
Mullai Nagar, New Bus Stand,
Thanjavur, Tamil Nadu – 613005, India.

By accessing, browsing or purchasing products through our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order through the website.

2. About Viruksham Fashion

Viruksham Fashion is a fashion retail business based in Thanjavur, Tamil Nadu, offering clothing and fashion products through its physical store and online platform.

Our products may include, among others:

Women’s clothing
Men’s clothing
Sarees and related products
Kurtis / Kurtas
Dresses
Jeans
T-shirts
Shirts
Kids’ clothing
Innerwear
Fashion accessories
Other products displayed on our website

Product categories and availability may change from time to time.

3. Eligibility

By using this website or placing an order, you confirm that:

The information provided by you is accurate and complete.
You have the legal capacity to enter into a transaction.
You are using the website for lawful purposes.
You will not use the website for fraudulent, abusive or unlawful activities.

If you are purchasing on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

4. Website Use

You agree to use this website only for lawful purposes.

You must not:

Attempt to gain unauthorised access to the website.
Introduce viruses, malware or other harmful code.
Interfere with the operation or security of the website.
Use automated systems to scrape or copy website content without permission.
Use the website for fraudulent transactions.
Submit false or misleading information.
Use another person’s information without authorisation.
Attempt to disrupt the website or its services.

Viruksham Fashion reserves the right to restrict or terminate access to users who misuse the website.

5. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate.

Product information may include:

Product name
Product description
Product images
Colour
Size
Fabric/material information
Price
Availability
Other product specifications

However, minor variations may occur due to:

Screen/display settings
Photography and lighting conditions
Manufacturing variations
Fabric characteristics
Colour reproduction on different devices

Such minor variations do not necessarily constitute a product defect.

We recommend checking the product description, available sizes and other information carefully before placing an order.

6. Product Availability

All products displayed on the website are subject to availability.

A product may become unavailable due to:

Stock being sold at our physical store
Inventory errors
Supplier availability
Technical errors
Unexpected demand
Other circumstances beyond our reasonable control

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative product or refund, as applicable.

7. Prices

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may change from time to time.

We reserve the right to modify product prices without prior notice.

However, once an order has been successfully accepted and confirmed, the applicable price for that order will generally be the price communicated at the time of purchase, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges or other applicable charges will be displayed during the checkout process or otherwise communicated to the customer.

8. Pricing and Technical Errors

Although we take reasonable care to maintain accurate product and pricing information, occasional errors may occur due to technical or human error.

If an obvious pricing, product or technical error occurs, Viruksham Fashion reserves the right to:

Correct the error;
Contact the customer;
Cancel the affected order where legally permissible; and
Refund any amount already paid for the affected order.

We will not intentionally use incorrect pricing or product information to mislead customers.

9. Placing an Order

To place an order, you may be required to provide information such as:

Name
Mobile number
Email address
Billing address
Shipping address
PIN code
Payment information or payment confirmation

You are responsible for ensuring that the information provided during checkout is accurate.

In particular, please verify your:

Name
Mobile number
House/building details
Street/locality
City
State
PIN code

Viruksham Fashion is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

10. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order confirmation indicates that we have received your order request.

An order may remain subject to product availability, payment verification and other applicable checks.

If we are unable to fulfil an order, we will communicate the same to the customer and process the applicable refund.

11. Payment

We may offer payment methods such as:

UPI
Debit card
Credit card
Net banking
Other online payment methods
Cash on Delivery, where available

Payment options may vary depending on the order, delivery location and availability.

Payments processed through third-party payment gateways may be subject to the terms and policies of the relevant payment service provider.

Viruksham Fashion does not request customers to share their:

UPI PIN
ATM PIN
Internet banking password
OTP
Card PIN

Customers should never share such confidential information with anyone claiming to represent Viruksham Fashion.

12. Cash on Delivery

Cash on Delivery (COD), if offered, may be available only for eligible products and delivery locations.

Viruksham Fashion may impose applicable COD charges where disclosed during checkout.

COD availability may depend on:

Delivery PIN code
Order value
Product type
Courier availability
Customer order history
Other operational factors

We reserve the right to restrict COD availability where reasonably necessary.

13. Shipping and Delivery

Orders will be delivered to the shipping address provided by the customer.

Delivery timelines may vary depending on:

Delivery location
Courier partner
Product availability
Order processing time
Public holidays
Weather conditions
Transportation disruptions
Other circumstances beyond our reasonable control

Estimated delivery timelines displayed on the website are estimates and are not necessarily guaranteed delivery dates.

For detailed information, please refer to our Shipping & Delivery Policy.

14. Delivery Delays

Viruksham Fashion will make reasonable efforts to process and dispatch orders within the stated timeframe.

However, delays may occur due to circumstances including:

Courier delays
Natural disasters
Severe weather
Strikes
Government restrictions
Transportation problems
Incorrect address
Customer unavailability
Other force majeure circumstances

Where a delay occurs, we will make reasonable efforts to assist the customer.

15. Cancellation of Orders

Customers may request cancellation of an order subject to the applicable Cancellation & Refund Policy.

Cancellation may not be possible once an order has:

Been packed;
Been dispatched;
Been handed over to the courier; or
Reached another stage where cancellation is operationally impractical.

If cancellation is accepted after payment, the applicable refund will be processed according to our refund policy.

16. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Customers should review the applicable policy before purchasing.

Depending on the product and circumstances, returns or exchanges may be subject to conditions relating to:

Product condition
Original packaging
Tags
Usage
Damage
Product category
Time period for requesting a return/exchange

Products that are clearly identified as non-returnable or non-exchangeable will be treated according to the applicable policy, subject to applicable consumer rights.

17. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged;
Defective;
Incorrect; or
Materially different from the product ordered,

please contact Viruksham Fashion as soon as reasonably possible with the required order details and supporting information.

We may request photographs, videos or other information to verify the issue.

Where a valid defect, damage or incorrect-product issue is established, the appropriate remedy may include replacement, exchange, refund or another appropriate resolution, subject to applicable law and our policies.

18. Refunds

Where a refund is approved, it will be processed through the applicable payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on:

Payment gateway
Bank
Card issuer
UPI provider
Other financial institution

For complete details, please refer to our Cancellation & Refund Policy.

19. Customer Responsibilities

Customers are responsible for:

Providing accurate contact information.
Providing a correct delivery address.
Checking product details before purchase.
Selecting the correct size/variant where applicable.
Being available to receive the delivery.
Keeping order information confidential.
Using products according to applicable instructions.
Informing us promptly about genuine order issues.

20. Promotional Offers and Discounts

Viruksham Fashion may occasionally provide:

Discounts
Promotional offers
Festival offers
Coupon codes
Limited-time offers
Product-specific offers
Other promotional campaigns

Each promotion may have its own eligibility requirements, validity period and conditions.

Unless specifically stated otherwise:

Offers cannot be combined.
Offers cannot be exchanged for cash.
Promotional benefits cannot be transferred.
Expired offers cannot be claimed.

Viruksham Fashion reserves the right to withdraw or modify a promotional offer subject to applicable law.

21. Gift Cards / Coupons

If Viruksham Fashion introduces gift cards, vouchers or coupon codes, additional terms may apply.

Such terms may specify:

Validity period
Eligible products
Minimum purchase value
Maximum discount
Usage restrictions
Refundability
Transferability

The specific terms displayed with the relevant gift card, voucher or coupon will apply.

22. Intellectual Property

All content available on the Viruksham Fashion website, including:

Logo
Brand name
Product photographs
Graphics
Website design
Text
Videos
Images
Icons
Product descriptions
Other visual or written materials

is owned by or licensed to Viruksham Fashion, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without prior written permission.

23. User Reviews and Content

If the website allows customers to submit:

Reviews
Ratings
Photographs
Comments
Testimonials
Other content

you agree that the content submitted by you:

Is truthful to the best of your knowledge.
Does not contain unlawful or abusive material.
Does not infringe another person’s intellectual property or privacy rights.
Does not contain malicious code or spam.
Does not impersonate another person.

Viruksham Fashion may moderate or remove content that violates applicable law or these Terms & Conditions.

24. Third-Party Services

The website may use third-party services such as:

Payment gateways
Courier and logistics companies
Website hosting providers
Analytics services
Communication services
Marketing platforms
Social media platforms

Use of such services may be subject to the respective third party’s terms and privacy policies.

Viruksham Fashion is not responsible for independent services operated by third parties.

25. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur because of:

Server maintenance
Technical problems
Internet connectivity
Hosting issues
Security incidents
Software updates
Force majeure events

We do not guarantee that the website will always be available without interruption or error.

26. Limitation of Liability

To the extent permitted by applicable law, Viruksham Fashion will not be responsible for indirect or consequential losses arising from:

Temporary website unavailability;
Third-party service interruptions;
Courier delays beyond our reasonable control;
Incorrect information provided by the customer;
Unauthorised use of customer accounts;
Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right, remedy or liability that cannot legally be excluded under applicable Indian law.

27. Force Majeure

Viruksham Fashion will not be considered responsible for delays or failure to perform obligations where the circumstances are beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fire
Severe weather
Epidemics or pandemics
War
Civil unrest
Government restrictions
Strikes
Transportation disruptions
Internet or infrastructure failures
Other extraordinary events beyond reasonable control

We will make reasonable efforts to resume affected services when possible.

28. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information.

Please read the Privacy Policy before using our website.

29. Grievance Redressal

If you have a complaint, concern or grievance regarding:

An order
Product
Payment
Delivery
Return
Refund
Website
Privacy
Other services provided by Viruksham Fashion

you may contact us at:

Viruksham Fashion
No. 762, RM Complex,
Mullai Nagar, New Bus Stand,
Thanjavur, Tamil Nadu – 613005, India

Phone: +91 99528 97023
Email: virukshamfashion@gmail.com

Grievance Contact:
Viruksham Fashion

We will make reasonable efforts to review and resolve complaints in accordance with applicable law.

The Indian e-commerce framework specifically contemplates a grievance redressal mechanism for e-commerce entities.

30. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and jurisdictional rules, disputes may be subject to the jurisdiction of the competent courts and authorities in Thanjavur, Tamil Nadu.

Nothing in these Terms & Conditions is intended to prevent a consumer from exercising any statutory right or remedy available under applicable law.

31. Changes to These Terms

Viruksham Fashion may update these Terms & Conditions from time to time to reflect:

Changes in our services
Changes in website functionality
Changes in business practices
Changes in applicable laws
Regulatory requirements

Updated Terms & Conditions will be published on this page with a revised Last Updated date.

Your continued use of the website after an update means that the updated Terms & Conditions will apply to future use of the website, subject to applicable law.