Shipping & Delivery Policy - virukshamfashion.com

Thank you for shopping with Viruksham Fashion.

We are committed to processing and delivering your orders safely and conveniently. This Shipping & Delivery Policy explains how orders placed through virukshamfashion.com are processed, shipped and delivered.

1. Shipping Locations

Viruksham Fashion currently accepts orders for delivery within India, subject to serviceability of the delivery PIN code.

We may not be able to deliver to certain locations where courier services are unavailable or restricted.

During checkout, customers may be required to provide their PIN code to determine delivery availability.

2. Order Processing

Orders are generally processed after:

Successful order placement
Payment confirmation, where applicable
Verification of order and delivery details
Confirmation of product availability

Orders are normally processed within 1–3 business days.

Orders placed on Sundays, public holidays or during major festivals/promotional periods may require additional processing time.

If there is an unexpected delay in processing your order, we may contact you using the contact details provided during checkout.

3. Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time may generally be:

Delivery Location	Estimated Delivery Time
Tamil Nadu	2–5 business days
Other parts of India	4–8 business days
Remote / difficult-to-service locations	7–12 business days

These are estimated delivery timelines and not guaranteed delivery dates.

Delivery time may vary depending on the destination, courier service, weather, public holidays, transportation conditions and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on factors such as:

Delivery location
Order value
Product weight
Number of products
Courier service
Promotional offers

If a free shipping offer is applicable to your order, the applicable shipping charge will be shown as zero during checkout.

5. Order Tracking

After your order has been dispatched, we may provide tracking information through available communication channels such as:

Email
SMS
WhatsApp
Order tracking page
Other applicable communication methods

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

Customers can use the tracking information provided to monitor the shipment status.

6. Courier Partners

Viruksham Fashion may use third-party courier and logistics companies to deliver orders.

The courier partner may vary depending on:

Delivery PIN code
Product/package characteristics
Service availability
Delivery location
Operational requirements

Once an order is handed over to the courier partner, delivery is subject to the courier company’s operational network and delivery procedures.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

Customer name
House / Door number
Street / Area
Village / Town / City
District
State
PIN code
Mobile number

Viruksham Fashion is not responsible for delivery delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

8. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched.

Once an order has been dispatched, changing the delivery address may not be possible.

Additional charges may apply where the courier company requires a new delivery arrangement.

9. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

A delivery may fail because:

Customer is unavailable
Incorrect address
Incorrect PIN code
Customer does not respond to the courier
Customer refuses delivery
Phone number is unreachable
Location is not accessible
Other courier-related circumstances

If an order is returned to Viruksham Fashion because of a customer-related delivery failure, additional shipping or re-delivery charges may apply where applicable.

10. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, the customer must be available to receive the order and make the required payment at the time of delivery.

COD availability may depend on:

Delivery PIN code
Order value
Product availability
Courier service
Other operational conditions

Viruksham Fashion may restrict COD for certain locations, products or orders.

11. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occur due to circumstances beyond our control, including:

Severe weather
Heavy rain or flooding
Natural disasters
Transportation disruptions
Courier delays
Public holidays
Festivals
Strikes
Government restrictions
High order volumes
Incorrect address information
Other unforeseen circumstances

In such situations, the delivery may take longer than the estimated timeframe.

12. Lost or Missing Shipments

If your tracking information indicates that the package has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the shipment.

Customers may be asked to provide relevant order or delivery information to assist with the investigation.

Where a shipment is confirmed as lost in transit, Viruksham Fashion will take appropriate steps in accordance with applicable law and our internal policies.

13. Damaged Packages

Customers are advised to check the package condition at the time of delivery.

If the package appears seriously damaged, opened or tampered with, please:

Take photographs/videos of the package.
Keep the original packaging.
Contact Viruksham Fashion as soon as possible.
Provide the order number and relevant photographs/videos.

Do not discard the original packaging until the issue has been resolved.

For product damage or incorrect-product complaints, please refer to our Return & Exchange Policy.

14. Partial Delivery

In some situations, products from the same order may be shipped separately due to:

Stock availability
Warehouse/store location
Courier limitations
Product characteristics
Operational requirements

If your order is delivered in multiple shipments, you may receive separate tracking information.

15. International Shipping

At present, Viruksham Fashion provides shipping primarily within India.

International shipping is not currently guaranteed or routinely offered.

If international shipping becomes available in the future, separate shipping charges, delivery timelines, customs duties, taxes and other applicable conditions may apply.

16. Shipping During Festivals and Promotional Periods

During periods such as:

Diwali
Pongal
Navratri
New Year
Major sales
Special promotional campaigns

order volumes may be significantly higher than normal.

As a result, processing and delivery may take additional time.

Customers are advised to place orders sufficiently in advance when purchasing for a specific event or occasion.

17. Delivery to Remote Areas

Certain remote, rural or difficult-to-service locations may require additional delivery time.

If a courier partner does not service a particular PIN code, we may contact the customer regarding available options.

If delivery is not possible and the order has already been paid for, the applicable refund will be processed according to our Cancellation & Refund Policy.