At Viruksham Fashion, we want our customers to have a convenient and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products purchased through virukshamfashion.com may be returned, exchanged or refunded.

By placing an order through our website, you acknowledge this policy, subject to your rights under applicable Indian law.

1. Return & Exchange Window

We recommend that customers contact us within 7 days from the date of delivery if they wish to request a return or exchange.

The product must meet all applicable return conditions mentioned in this policy.

Important: The 7-day period is our standard return/exchange request period and does not limit any statutory consumer rights that may apply where goods are defective, damaged, misdescribed or otherwise do not conform to the order.

2. Products Eligible for Return or Exchange

A product may be eligible for return or exchange if:

The wrong product was delivered.
The product is damaged or defective.
The product received is materially different from the product ordered.
The product does not match the description in a material respect.
The applicable product listing specifically states that returns/exchanges are available.

For size-related exchanges, the product must satisfy the conditions specified below.

3. Conditions for Return or Exchange

To be eligible for a return or exchange, the product should generally be:

Unused.
Unwashed.
Unworn.
Free from stains, perfume, makeup or other marks.
Free from damage caused after delivery.
In its original condition.
Returned with original tags/labels attached.
Returned with original packaging, where applicable.
Accompanied by the order details/invoice or other proof of purchase.

Products that show signs of use, washing, alteration or damage may not be accepted for return or exchange, subject to applicable law.

4. Size Exchange

If a product is eligible for size exchange, customers may request an exchange for another available size, subject to stock availability.

The following conditions apply:

The product must be unused and unworn.
Original tags must remain attached.
The product must be in resalable condition.
The requested replacement size must be available.
The exchange request must be made within the applicable return/exchange period.

If the requested size is unavailable, we may offer another available option or a refund, where applicable.

5. Wrong Product Received

If you receive a product different from the product you ordered, please contact us as soon as possible.

Please provide:

Order number
Photographs of the product received
Photograph of the packaging/shipping label
Description of the issue

After verification, we may arrange an appropriate resolution, which may include:

Replacement
Exchange
Return and refund

as applicable.

6. Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.

We may request photographs or a video showing:

The product
The damaged/defective portion
Product tags
Packaging
Shipping label

Please retain the original packaging until the complaint has been resolved.

After verification, Viruksham Fashion may provide an appropriate remedy such as:

Replacement
Exchange
Refund

subject to the circumstances and applicable law.

7. Products That Are Generally Non-Returnable

For hygiene, safety or product-specific reasons, certain products may not be eligible for return or exchange.

These may include:

Innerwear
Undergarments
Lingerie
Certain intimate/wearable hygiene products
Products specifically marked “Non-Returnable”
Products damaged or altered by the customer
Products that have been washed or worn
Products without required tags where the tags were originally supplied
Customised or specially made products, where applicable

The product page may specifically identify any additional non-returnable products.

Nothing in this section is intended to exclude any consumer remedy that cannot legally be excluded.

8. Sale and Clearance Products

Products sold under special sale, clearance or final-sale conditions may have different return or exchange conditions.

Where applicable, the product page or promotional offer will clearly indicate the relevant return/exchange restrictions.

However, products that are defective, damaged, materially different from what was ordered or otherwise covered by applicable consumer rights will be handled in accordance with applicable law.

9. How to Request a Return or Exchange

To request a return or exchange, contact us using:

Phone: +91 99528 97023
Email: virukshamfashion@gmail.com

Please provide:

Order number
Customer name
Registered mobile number
Product name
Reason for return/exchange
Photographs/videos where requested

Our team will review the request and communicate the next steps.

Do not send the product back without receiving return instructions from Viruksham Fashion, unless we specifically instruct you to do so.

10. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

We may review:

Order details
Product condition
Photographs/videos
Return reason
Product category
Applicable return conditions

Once the request is approved, we will provide the applicable return instructions.

11. Return Shipping Charges

For Wrong, Damaged or Defective Products

Where the issue is verified as being attributable to Viruksham Fashion, such as:

Wrong product shipped
Product damaged before/during delivery
Manufacturing defect

we will make reasonable arrangements for the return/replacement as applicable.

For Customer-Requested Returns

For eligible returns requested for reasons such as size or preference, return shipping charges may apply depending on the applicable product and order conditions.

Any applicable charges will be communicated to the customer before the return is processed.

12. Return Pickup

Where return pickup is available, Viruksham Fashion or its logistics partner may arrange collection from the customer’s address.

Pickup availability may depend on:

PIN code
Courier serviceability
Product characteristics
Location
Logistics partner availability

If pickup is unavailable, the customer may be provided with alternative return instructions.

13. Return Inspection

Returned products may be inspected after they reach us.

The product should match the condition described in the approved return request.

If the returned product is:

Used
Washed
Damaged
Altered
Missing tags
Missing required components
Significantly different from the product originally shipped

the return may be rejected, subject to applicable law.

If a return is rejected, the product may be sent back to the customer where reasonably possible.

14. Refund Eligibility

A refund may be provided where:

A valid return has been approved.
The wrong product was delivered and replacement is not possible.
A damaged/defective product has been verified and replacement is not possible.
An order is cancelled or cannot be fulfilled by Viruksham Fashion.
A refund is otherwise required under applicable law or our policies.

Refunds are subject to successful verification of the applicable transaction.

15. Refund Method

Where possible, refunds for prepaid orders will generally be processed through the original payment method or another appropriate method.

For Cash on Delivery orders, we may request appropriate bank/UPI details to process the refund.

Customers should provide accurate refund information.

Viruksham Fashion will not ask customers for confidential banking credentials such as:

ATM PIN
UPI PIN
Internet banking password
Card PIN
OTP

16. Refund Processing Time

Once a refund is approved, Viruksham Fashion will initiate the refund within a reasonable period.

The time taken for the refunded amount to appear in the customer’s account may depend on:

Bank
Payment gateway
Card issuer
UPI provider
Other financial institution

Customers may therefore experience a delay between the refund being initiated by us and the amount appearing in their account.

17. Shipping Charges on Refunds

Unless otherwise stated or required by applicable law:

Original shipping charges may not be refundable for customer-requested returns.
Where the return is due to a verified wrong, damaged or defective product, applicable shipping charges will be handled appropriately.

The exact refund amount will be communicated when the return/refund is approved.

18. Cancellation Before Dispatch

Customers may contact us to request cancellation before the order is dispatched.

If cancellation is accepted and payment has already been received, the applicable refund will be processed.

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may need to follow the applicable return procedure after delivery.

19. Refused or Undelivered Orders

If an order is refused or cannot be delivered because of customer-related reasons, such as:

Incorrect address
Incorrect phone number
Customer unavailable
Repeated failed delivery attempts
Customer refusal to accept the package

additional shipping or return-to-origin charges may apply where applicable.

Any refund, where applicable, will be processed after the returned shipment is received and verified.

20. Exchange Availability

Exchanges are subject to product availability.

If the requested replacement:

Size is unavailable;
Colour/variant is unavailable; or
Product is discontinued,

Viruksham Fashion may offer another available option or a refund, where applicable.

21. No Exchange After Product Alteration

Products that have been:

Altered
Tailored
Stitched
Modified
Washed
Damaged

after delivery may not be eligible for return or exchange, except where applicable law provides otherwise.

22. Promotional Offers

Products purchased using promotional offers, discount codes or special campaigns may be subject to specific return/exchange conditions disclosed with the offer.

If a refund is issued for an order purchased using a discount or promotional offer, the refund will generally be calculated based on the actual amount paid for the returned product, subject to applicable terms and law.

23. Multiple Products in One Order

If an order contains multiple products, customers may request a return for eligible individual products where permitted.

Refunds will be calculated based on the eligible returned product(s) and applicable charges.

24. Fraudulent or Abusive Return Requests

Viruksham Fashion reserves the right to investigate unusual or potentially fraudulent return activity.

Examples may include:

Repeated false damage claims
Returning a different product
Returning used products
Manipulating product tags
Returning products purchased elsewhere
Providing false information

Where legally permissible, we may reject fraudulent or abusive claims and take appropriate action.

This does not affect legitimate consumer rights.

25. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any rights or remedies available to consumers under applicable Indian law.

Under the Consumer Protection (E-Commerce) Rules, e-commerce entities have obligations relating to returns, refunds, exchanges and other consumer protections.

If a product is defective, deficient, not as advertised, materially different from what was ordered, or otherwise covered by a statutory consumer remedy, the matter will be handled in accordance with applicable law.